Booking information
The new life cycle of your item can start with us!
As you photograph your arm candy piece to showcase its beauty and blemishes to us, please do include at least 1 front shot of the item and as many photos from many angles as you would like to showcase its stories and highlight your concern.
Booking Process
01
We generate a Quote for the Vitalise Services required for your item(s) based on provided photos
02
Your item(s) arriving at our location
(Please check our coverage below)
03
In person assessments on your item(s) - revising our quotes and suggestions if necessary
04
Agreed treatment(s) being carried out
05
Your item(s) ready to
return
Our Collection service
We understand parting with your beloved pieces can be a hard thing to do, even only for a few days. What if they get lost? What if they are forgotten? Who would have my items? When will I see them again?
That's why we try to limit our coverage area in order to be able to offer in-person collection of your items! This is the perfect opportunity for us to meet you, learn about your beloved leather pieces and be available for any questions surrounding our Vitalise treatments :) (hooray!). It would also enable us to maintain control over our daily schedule and be able to complete the agreed treatments within a reasonable timeframe for everyone.
Sadly, this does means that there are bordering postcode areas that we are unable to cover. Please refer to the information below to determine if you are in one:
Free collection
CM16, CM5,
E1, E1W, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E20,EN1, EN3, EN8,
IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG10, IG11,
N1, N4, N5, N9, N15, N16, N17, N18.
RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10, RM11, RM12, RM13, RM14, RM15.
Collection service currently suspended
CM17, CM18, CM20,
EC1, EC2, EC3, EC4, EN2, EN4, EN7,
N2, N3, N6, N7, N8, N10, N11, N12, N13, N14, N19, N20, N21, N22,
WC1, WC2
Min. Spend £200
EN5, EN6,
NW1, NW11, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10,
SW1, SW3, SW5, SW6, SW7, SW10,
W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14
*Minimum spend refers to the total amount of booked treatments for one or multiple items intended to be collected. In the situation that this threshold is not met, the minimum spend amount will apply to enable free collections and drop offs.
(for example: our recolouring treatment is quoted at £185 for your item and your location is SW6. If you would like us to collect and drop the item in person, an additional £15 charge will apply to the invoice, making the bill £200 altogether - which equates to the minimum spend threshold for this area)
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Alternatively, our reception team is based in Canary Wharf and can facilitate direct drop-offs and pickups:
Vitalise LTD
Servcorp Level 18
40 Bank Street, Canary Wharf
London E14 5NR
The team is based in Servcrop and will be available on weekday - Monday to Friday, between 9am to 5pm. Important note: a visitor pass is to be issued beforehand to facilitate access to the building. Please do not drop off any item to us prior to obtaining a quote for the necessary work or visiting the reception without arranging for a visitor pass.
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You can also arrange postage for the item(s) to be sent to as well as returning from our location if you are outside our coverage or if you are in a minimum spend zone and do not meet the min. spend threshold. Our mails and parcels will be handled by a Consolidation Centre whose details are as follows:
Vitalise LTD/ Servcorp Level 18, 40 Bank Street
Wilson James Consolidation Centre
Unit 7A, Thames Road
London E16 2EZ
We advise you to use a trackable and/or insured shipping option for your peace of mind and encourage you to share delivery information with us. We will always confirm the arrival of a parcel to our workshop and update you regarding the estimated project start date once the item has been assessed.
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Important note: Our previous receiving address: "Vitalise ltd, Vitalise Receiving, PO Box 2751, Chigwell IG8 1XZ" will no longer available from the end of September 2025.